Refund Policy

Damaged, thawed or incorrect orders

If your order arrives damaged, thawed, or isn't what you ordered, please contact us as soon as possible on the day of delivery with your order number and photos. We will review it and, where appropriate, offer a replacement or refund.

Cancellations

You may cancel an order before it is dispatched for a full refund. Because our products are perishable frozen food, we can't accept returns once delivered unless they are faulty.

How refunds are paid

Refunds are made to the original payment method.